Universal Designer Replacement Pergola Shade Canopy II

Shipping

• Ground shipping for all replacement canopies within the contiguous US is FREE. Excludes Hawaii and Alaska.
• Shipping on all other item(s) will need to be calculated when a complete shipping address is entered upon completion of checkout process.
• ALL in stock orders are processed immediately, and cannot be canceled or changed. Although orders are processed immediately, they ship within 1 to 2 business days.
• ALL express shipping orders placed AFTER 1:00pm Pacific Standard Time, Monday - Friday will ship the same business day, excludes holidays or weekends.
• ALL Ground, Standard Overnight, 2 Day, and 3 Day orders are delivered Monday-Friday only, no exceptions, and excludes holidays.
• ALL in stock orders placed on the weekends and/or holidays will not ship until the next available business day.
• Express shipping does not include the day the order is shipped.
• Express shipping is not available for all item(s).
• Ground shipping takes approximately one (1) to seven (7) business days for delivery depending on where we are shipping to.
• Canada shipping is a flat rate fee of $40 USD PER ITEM. This includes Canadian customs clearance brokerage fees, duties, and provincial tax and GFT (harmonized tax, where applicable).
• Express shipping NOT available to Canada.
• Shipping to Canada takes approximately three (3) to five (5) business days.

Returns and Refunds

• No RMA (Return Merchandise Authorization) is needed for returns.
• Returns are accepted within 30 days of receipt.
• All outbound and return shipping fees are non-refundable, and is the responsibility of the customer.
• Packages that are refused or undelivered and returned back to our warehouse are subject to the return shipping fees.
• All returned merchandise must be in new, unused, and in resalable condition.
• Please note that Garden Winds is not responsible for any return items lost or damaged in transit.
• Refunds are issued within three (3) to five (5) business days after the return is received in our warehouse.
• If the item(s) is returned damaged, dirty, or used, we may not issue a full merchandise refund.
• Once the refund is processed you will receive notification via email.
• All Canada refunds on returned merchandise are subject to a $40 (USD) deduction PER item to recover our cost of shipping, duties, and custom brokerage.

Received Defective or Damaged Item(s)

• Please do not return the item(s).
• Notify us by email within 14 days of receipt of order and email photos of the damaged or defective item(s) to customerservice@gardenwinds.com and reference your order number in the email. We will address your issue via email within 24 to 48 business hours.

For additional information, please view our FAQs and/or Shipping/Returns page links.