Privacy Policy

Garden Winds Privacy Policy

The Garden Winds Privacy Policy is to inform you what information we collect from you, how we use your information and the choices that you have regarding the use of your information. This policy describes the different kinds of information we collect from you or that you provide when you visit our website.

How Garden Winds Collects Your Personal Information

We collect your personal information when:

• creating an account on our website;
• placing an order on our website over the phone;
• communicating through e-mails, texts, and social media

When placing orders or creating accounts, you will be asked to provide the following:

• your name;
• e-mail address;
• shipping and/or billing address;
• contact phone number;
• method of payment information;
• or other information necessary to conduct business.

In addition, we may use "cookies" to maximize your shopping experience and to gather information from those that visit our website.

What are cookies?

A cookie is a small file placed onto your device that enables a variety of features and functionality. Cookies also enable you to easily share content. Cookies can do this because websites can read and write them, enabling websites to recognize you and remember important information that will make your use of a website more convenient (for example by remembering preference settings). We use cookies and other similar technologies to ensure everyone who uses our website has the best possible experience and for marketing purposes. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

Controlling cookies:

Most browsers allow you to control and erase cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. Additionally, some features may work improperly or not at all. It may also stop you from saving customized settings. However, if you are having issues with the functionality by turning off or limiting your cookies, please contact customer service so we may better assist you. We can be reached at 877-479-4637 and our associates are available Monday - Friday from 7:00 AM - 4:00 PM PST.

How Garden Winds Uses Your Personal Information

We use your personal information that we collect or you provide to us, including any personal information to:

• process your transaction, such as; to fulfill your orders, process, confirm, send and track your order;
• maintain and service your online account;
• communicate with you about your order via e-mail, text or phone;
• opt-in to receive our promotional e-mails, we may send you marketing, sales and newsletter emails;
• analyze and help us understand how you use our website and how to improve our website.

How Garden Winds Stores and Secures Your Personal Information Within our System

We do our best to protect and secure your personal information when it is provided to us, however, no data transmitted over the Internet can be guaranteed to be 100% secure. We use industry-wide accepted technology that encrypts the personal information you provide when you create an online account and when your order is processed. Our servers are protected by firewalls to prevent unauthorized access of customer information.

Third Parties Access to your Personal Information

We do not sell our disclose your personal information, except as provided below:

• Service providers to whom we entrust our personal information include: IT and related services; information and service; payment processors, and customer service;
• Advertising partners which we may allow to set tracking tools to collect information for the purpose of delivering ads targeted to you.

Privacy Rights for Garden Winds Customers in California - January 01, 2020

In addition to the Privacy Policy stated above, residents of California have additional rights. If you are a California resident, you have certain privacy rights under the California Consumer Privacy Act (CCPA Rights). Those rights are described below as well as how you can exercise them with Garden Winds.

CCPA Rights Requests

Under CCPA, you have the right to make requests regarding your personal information. You can:

• Review your personal information we have gathered about you or request a copy;
• Contact us to update personal information if it is not correct;
• Request we delete your personal information;
• Opt-out of sharing your personal information with third parties for some purposes;
• Object to certain types of uses of your personal information;
• Make choices about receiving email marketing.

If you would like to change or remove any of your personal information, please contact Garden Winds customer service toll free 877.479.4637, Monday to Friday 6am to 5pm Pacific Standard Time.

If you have additional questions or concerns, or comments,please do not hesitate to get in touch with us.